Where is the service kept?
The service is provided from Telehouse, in Docklands.
Do you have redundant call routing?
Yes, we have multiple gateways with automatic failovers in case of single gateway failure.
Who is the underlying call carrier?
To ensure maximum uptime and service performance we use several carriers including BT, Gamma, Cable & Wireless and others..
Do you have Diverse routing?
Yes, we have diverse routing with BT through Birmingham, London and Manchester.
Do you have redundant interconnects for calls?
Yes, we have multiple physical interconnects with BT.
Do you have resilient interconnects for calls?
Yes, we have resilient interconnects with Magrathea/AQL in case of carrier fault.
Do you have redundant power?
Yes, Telehouse has secondary and tertiary sources for power.
What interconnects do you have for Layer 2?
BT, TTB, Vodafone/Thus and Virgin.
What interconnects do you have for Broadband?
BT and Vodafone/Thus.
What transit providers do you have connected?
Cogent and Hurricane Electric.
Who do you peer with?
We use LONAP for peering.
Who do you use for Porting?
BT IP Exchange.
Fraud Prevention on Platform:
How we prevent fraud on Hosted PBX:
Randomly generated passwords (non user set).
UK Premium rate call block.
No Voicemail pass through.
Per customer daily call spend limit.
Call spend limit alerts.
Back-end provisioning of phones.
Automated Fraudulent call filter.
2-Outbound calls limit per Hosted Phone.
Access from non-UK IP Addresses are banned by default.
How we prevent fraud on SIP Trunks:
SIP Trunk locked to IP Address.
Outbound time restrictions.
Outbound destination restrictions.
Randomly generated passwords
(non user set).
UK Premium rate call block.
No Voicemail pass through.
Per customer daily call spend limit.
Call spend limit alerts.
Automated Fraudulent call filter.
Access from non-UK IP Addresses are banned by default.
What if my PBX gets hacked?
You'll only be liable for your daily call spend limit.
If we detect fraudulent calls on your SIP Trunk, we'll lock it down.
We'll work with you to ensure it's locked down properly.
IP Telephony Overview
Question: Answer:
What is IP Telephony? IP Telephony is simply a way of making and receiving calls over their data connection, rather than conventional traditional communications (analogue lines).
How do Customers use IP Telephony? Customers connect over their data connection to our Voice Platform using either an on-site PBX, an IP Phone or a Softphone. Our Voice Platform intelligently routes calls based on what the customer has set in their control panel.
What is the call quality like? IP Telephony is not an alternative or 'cheap' means of making calls, it is the evolution and future of traditional communications. The call quality is generally better than analogue lines.
What does a customer need? All a customer needs to start using our Voice Platform is an internet connection, a router, and a device capable of making and receiving calls over the internet.
Why would a customer use IP Telephony? IP Telephony is generally more cost-effective than traditional communications, but is most commonly sold on the additional features that using it provides (covered later).
Are all providers the same? No. Most IP Telephony providers use different Voice platforms (what's used for the call routing), and different carriers for the calls (which determines call quality).
Can you use any internet connection? While most providers will allow IP Call traffic, using a different provider can affect call quality and cause service issues. It is always best to use Data products from the Voice Provider.
Do I need the Hosted PBX or SIP Trunks? If you don't already have an IP-PBX, you need Hosted PBX. If you have an IP-PBX, you'll probably be able to use a SIP Trunk.
A seat is a virtual connection between an IP Phone and our Voice platform, and a SIP Trunk is a virtual connection between an IP PBX and our Voice platform.
Why we are unique (USPs)
Reason: Explanation:
End to End service. We provide an end-to-end service, meaning we can supply and support the Data Product, the Router, the Hosted PBX or SIP Trunk, and the IP Phones, all white-labelled. This provides fast customer management, sticky customers, and greater control.
Preconfigured Hardware. We supply preconfigured hardware so no on-site engineers are required, keeping costs down.
Excellent Platform uptime. We maintain 99.999% platform uptime.
Excellent Call Quality We only use Tier 1 routes for our call traffic, unlike many other providers.
Proprietary platform. We don't resell products from other carriers, and our platform is 100% proprietary. In addition, this means that we are constantly adding additional features for our customers.
Intuitive Portals. Our Voice and Data Platforms are entirely self-service, and are easy to learn. The average learning curve is less than 24 hours.
Drastically reduced leadtimes. Our Voice Platform has lower lead times than 99% of alternative suppliers. The average time to set up a call center of 20 users is approximately 15 minutes.
Cost effective Pricing Our Feature Pricing (covered later) is generally more cost-effective than any other provider in the UK, as we do not have to pay any license fees.
Own Data Network We have our own Data Network that is directly connected to our Voice Platform, so we can provision direct connections for voice traffic for superior quality and reliability.
24/7 Support We provide 24/7 support.
Free Calls All on-net calls are free.
The service is provided from Telehouse, in Docklands.
Do you have redundant call routing?
Yes, we have multiple gateways with automatic failovers in case of single gateway failure.
Who is the underlying call carrier?
To ensure maximum uptime and service performance we use several carriers including BT, Gamma, Cable & Wireless and others..
Do you have Diverse routing?
Yes, we have diverse routing with BT through Birmingham, London and Manchester.
Do you have redundant interconnects for calls?
Yes, we have multiple physical interconnects with BT.
Do you have resilient interconnects for calls?
Yes, we have resilient interconnects with Magrathea/AQL in case of carrier fault.
Do you have redundant power?
Yes, Telehouse has secondary and tertiary sources for power.
What interconnects do you have for Layer 2?
BT, TTB, Vodafone/Thus and Virgin.
What interconnects do you have for Broadband?
BT and Vodafone/Thus.
What transit providers do you have connected?
Cogent and Hurricane Electric.
Who do you peer with?
We use LONAP for peering.
Who do you use for Porting?
BT IP Exchange.
Fraud Prevention on Platform:
How we prevent fraud on Hosted PBX:
Randomly generated passwords (non user set).
UK Premium rate call block.
No Voicemail pass through.
Per customer daily call spend limit.
Call spend limit alerts.
Back-end provisioning of phones.
Automated Fraudulent call filter.
2-Outbound calls limit per Hosted Phone.
Access from non-UK IP Addresses are banned by default.
How we prevent fraud on SIP Trunks:
SIP Trunk locked to IP Address.
Outbound time restrictions.
Outbound destination restrictions.
Randomly generated passwords
(non user set).
UK Premium rate call block.
No Voicemail pass through.
Per customer daily call spend limit.
Call spend limit alerts.
Automated Fraudulent call filter.
Access from non-UK IP Addresses are banned by default.
What if my PBX gets hacked?
You'll only be liable for your daily call spend limit.
If we detect fraudulent calls on your SIP Trunk, we'll lock it down.
We'll work with you to ensure it's locked down properly.
IP Telephony Overview
Question: Answer:
What is IP Telephony? IP Telephony is simply a way of making and receiving calls over their data connection, rather than conventional traditional communications (analogue lines).
How do Customers use IP Telephony? Customers connect over their data connection to our Voice Platform using either an on-site PBX, an IP Phone or a Softphone. Our Voice Platform intelligently routes calls based on what the customer has set in their control panel.
What is the call quality like? IP Telephony is not an alternative or 'cheap' means of making calls, it is the evolution and future of traditional communications. The call quality is generally better than analogue lines.
What does a customer need? All a customer needs to start using our Voice Platform is an internet connection, a router, and a device capable of making and receiving calls over the internet.
Why would a customer use IP Telephony? IP Telephony is generally more cost-effective than traditional communications, but is most commonly sold on the additional features that using it provides (covered later).
Are all providers the same? No. Most IP Telephony providers use different Voice platforms (what's used for the call routing), and different carriers for the calls (which determines call quality).
Can you use any internet connection? While most providers will allow IP Call traffic, using a different provider can affect call quality and cause service issues. It is always best to use Data products from the Voice Provider.
Do I need the Hosted PBX or SIP Trunks? If you don't already have an IP-PBX, you need Hosted PBX. If you have an IP-PBX, you'll probably be able to use a SIP Trunk.
A seat is a virtual connection between an IP Phone and our Voice platform, and a SIP Trunk is a virtual connection between an IP PBX and our Voice platform.
Why we are unique (USPs)
Reason: Explanation:
End to End service. We provide an end-to-end service, meaning we can supply and support the Data Product, the Router, the Hosted PBX or SIP Trunk, and the IP Phones, all white-labelled. This provides fast customer management, sticky customers, and greater control.
Preconfigured Hardware. We supply preconfigured hardware so no on-site engineers are required, keeping costs down.
Excellent Platform uptime. We maintain 99.999% platform uptime.
Excellent Call Quality We only use Tier 1 routes for our call traffic, unlike many other providers.
Proprietary platform. We don't resell products from other carriers, and our platform is 100% proprietary. In addition, this means that we are constantly adding additional features for our customers.
Intuitive Portals. Our Voice and Data Platforms are entirely self-service, and are easy to learn. The average learning curve is less than 24 hours.
Drastically reduced leadtimes. Our Voice Platform has lower lead times than 99% of alternative suppliers. The average time to set up a call center of 20 users is approximately 15 minutes.
Cost effective Pricing Our Feature Pricing (covered later) is generally more cost-effective than any other provider in the UK, as we do not have to pay any license fees.
Own Data Network We have our own Data Network that is directly connected to our Voice Platform, so we can provision direct connections for voice traffic for superior quality and reliability.
24/7 Support We provide 24/7 support.
Free Calls All on-net calls are free.